Frequently Asked Questions - Off-Campus Users

Your log in information is the same user name and password you use for RamLink and to log into the computers on campus. If you do not know these, please contact IT at 817-531-4428 x1.

You can reset your password online or call the IT Help Desk at 817-531-4428 x 1.  Only current faculty and staff and students currently TAKING a class have access to library databases off campus. For help in using the online databases themselves please contact the Reference Desk.

Some databases require an additional log in. You will use the same username and password as you use to log into RamLink and library off-campus access.

It is possible your employer has a firewall that blocks it. If you are able to log in from home but not from work, this is the most likely explanation.

Please copy the error message or take a screenshot of the error and paste into an e-mail and send it to the Systems Librarian . For further assistance accessing that article, please call or email the Reference Desk.

After you have installed Write-N-Cite onto your computer, open up Microsoft Word. Select the RefWorks tab at the top of the page and click Log In. This is where you will enter your login code. To find your code, you will need to log in to your RefWorks account. Go to Tools, then Write-N-Cite. Scroll down to Using Write-N-Cite and copy the long string of letters and numbers under Write-N-Cite Login Code. Paste this code into the login box in Word. Your RefWorks citations will then be downloaded; this may take some time. For more help please refer to the RefWorks Step-by Step Guide.

Unfortunately, we are not able to mail library books to you. If you need a book that we have in our collection, please request an Interlibrary Loan through your local library.

Distance students who live outside the Dallas/Fort Worth area may request journal articles from the print collection through Interlibrary Loan. Please include your mailing address in your request.

All current distance students (those living outside of the Dallas/Fort Worth area) may request journal articles through Interlibrary Loan. Please remember to provide your email address and a mailing address. Books requested through the library's Interlibrary Loan system cannot be mailed; to obtain a book from the library's collection, please request an Interlibrary Loan through your local library.

Current students, faculty and staff of Texas Wesleyan can read most electronic books off-campus. There are two main sources where e-books are stored: eBooks on EBSCOhost and OVID. When searching the library catalog, e-books will have the location ONLINE and there will be a blue button that says Online Content. Clicking that button brings you to the book's item details screen. Click the button that says West Library Patrons.

For eBooks on EBSCOhost: You can also access and search for all eBooks on EBSCOhost by clicking on the "Online Resources" link on the Library's homepage and clicking on "E" at the top of the page.

For OVID books: OVID has a limit to the number of users who may read books and articles at the same time, so please click the log out button when you are done with your session. For any questions, please contact the Reference Desk at 817-531-4802.

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How do I adjust my settings and enable cookies and JavaScript?

To enable cookies:

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    Privacy -> Cookies -> and check “Accept cookies from sites.”
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    Privacy -> click on Cookies -> and check “Allow sites to accept cookies.”
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    Advanced -> and check “Enable JavaScript.”
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